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Frequently Asked Questions
Please reach us at admin@primroseclinic.com.au if you cannot find an answer to your question.
At Primrose, we strive to provide timely consultations to all clients and therefore ask that you provide at least 48 hours' notice if you are unable to attend an appointment so that your appointment slot may be offered to those on our waitlist.
A cancellation fee of $200 will be charged if you do not provide 48 hours’ notice and we are unable to fill the appointment slot.
Full payment is required at the end of each consultation via card payment.
Medicare rebates apply to consultations with a consultant psychiatrist, but the rebates do not cover the entire cost of the consultation. As such, out-of-pocket expenses will be incurred for each visit. Rates and out-of-pocket costs are outlined on the fees schedules.
The practice has online facilities to submit your claim to Medicare on your behalf. Once Medicare has processed the claim, the rebate will be deposited electronically into your bank account.
Private health insurance rebates are not available for your consultations as they only apply to inpatient treatment in a private hospital.
If you are a DVA card holder or covered under a WorkCover claim, please advise our staff so we can match you with a psychiatrist who is able to provide care to you.